EXTOL offers services that are designed to assist customers at every stage of integration planning and implementation, from requirements definition and project planning, to training and implementation, from problem identification and resolution to design reviews and maintenance, and even daily operations.
Customer Support
Complex IT systems, particularly B2B integration applications, can be subject to unexpected and frequent changes. When such events affect business operations, it is critically important to have a responsive business partner ready to assist, with skilled personnel who understand how to identify, diagnose, and resolve problems. Drawing on an extensive knowledge base of best practices, the EXTOL Customer Support team provides best-in-class service when you need it, for problems big and small.
Customer Education
Whether you are new to B2B integration, need to take your integration skills to the next level, or just need a refresher course, EXTOL provides education tailored to fit your special needs and skills. With a combination of workshop-centered classroom training, e-Learning offerings, and advanced training at our annual EXTOL University event, EXTOL offers training options to suite your subject area needs and delivery preferences.
Professional Services
EXTOL’s Professional Services team provides project management, staff supplementation, and turnkey integration application services for customers with limited IT staff availability or who face tight completion deadlines. With decades of collective experience, the EXTOL Professional Services team can help you deliver production-quality integration applications faster, and with reduced risk.
Managed Services
EXTOL’s in-house team of Managed Services Professionals knows how to get the most out of our powerful integration technology, and can accomplish more (in less time) than the occasional user. Engaging EXTOL Managed Services to manage your integration operations reduces the risk of false starts, delays, and project failure. Our Managed Services staff members are leading experts in EXTOL software and have direct access to customer support and development resources, to ensure rapid resolution of unforeseen problems.
