By outsourcing your EDI operations to EXTOL’s fully trained B2B integration experts, users reduce the risk of false starts, delays and project failure. Drawing on hundreds of successful integration projects, our Managed Services teams often plan and implement users’ projects faster than their internal teams, resulting in faster ROI. They also have direct access to customer support and development resources, allowing issues to be rapidly addressed.
Users maintain control
In most circumstances, the managed system infrastructure is installed on your premises. You can allocate an existing server for the managed system, or, at your discretion, EXTOL can provide a networked appliance to host your solution, with flexible purchase or lease terms.
All of your data, integration results, and audit information are available locally. You have real-time visibility, reporting, and notifications for critical business processes, performance and operations. With the ability to turn the managed service arrangement on and off as resources and situation allow, you can control the level of support and associated cost to suit your needs.
EXTOL Managed Services teams are assigned to your project only as needed, eliminating the overhead of permanent staff or augmenting your staff during temporary personnel gaps (vacations, family leave, etc.). An EXTOL Managed Services representative is assigned to your account, to provide continuity and ensure in-depth understanding of your systems and integrations.
Supported Implementations
Starting with an up-front audit to document your implementation, EXTOL’s trained professionals can identify problem areas and address them before they become an issue. And, if issues are encountered, you have a dedicated resource as your single point-of-contact, familiar with your implementation. Plus, EXTOL can provide verbal and written daily and weekly status reports, so you can track progress.
What kind of programs are supported by EXTOL Managed Services?
B2B
- EDI integration
- Global data synchronization through the 1SYNC data pool and GDSN
- XML-based e-Business initiatives
- Non-standard B2B integrations, using flat files or spreadsheets
- Web services integration
- Partner provisioning, configuration and migration
- Secure communications set-up, operations, and monitoring
A2A
- XML application integrations
- Flat-file application interfacing
- Event-driven database integration
- Web services integration
Data Operations
- Day-to-day monitoring and operation of existing EXTOL-based systems
- User and technical support training
- Custom projects and emergency response programs
