Renowned for award-winning, world-class customer service, the EXTOL Customer Service organization works with EXTOL customers to remove technical and conceptual obstacles to their project and production goals. EXTOL customer support can assist with nearly any solution issue, including installation, configuration, data mapping, process modeling, and trading partner setup. Whether the problem is diagnosing configuration and operational issues, explaining key concepts and best practices, developing workarounds to challenging problems or answering simple how-to questions, 80% of all calls are resolved within the first hour.

Our team of motivated problem-solvers are well-trained and supported by state-of-the-art research and testing facilities and are in direct communication with EXTOL developers, assuring even the most complex problems are rapidly and effectively handled. 

Don’t take our word for it…

“The Support group is incredibly helpful. They always have the answer to my questions – and even take it one step further and make recommendations on how I can handle processes differently – better.” DOT Foods, Sean Ketcham

“I must commend the EBI technical support group. Never in my professional life have I met and experienced a more dedicated, interested and supportive effort on the part of a software vendor as I have experienced with EXTOL.”
Randa Luggage, Gino Giombetti

“I’m so glad I found EXTOL. It makes life a lot easier.” Citizen Watch, Amapola Yeung

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