EXTOL Professionals know how to get the most out of our powerful software technology, and can accomplish more, in less time than any occasional user. By outsourcing your EDI operations to our EXTOL B2B integration experts, who bring decades of experience and accumulated best practices to bear on your project, you will be reducing the risk of false starts, delays, and project failure. Our Managed Services teams are leading experts in EXTOL software and have direct access to Customer Support and Development resources, allowing issues to be rapidly addressed.

A Managed Services team of EXTOL Professionals can plan and implement your project faster than your own team, meaning your ROI begins sooner. EXTOL Professionals are fully trained and ready to deploy your solution on day one – no learning curve, no “on-the-job training.”

How the Program Works
You control how much or how little the program will cost. You can turn the program on and off as the resources and situation allow. The completed system is installed on your premises. All your data and all your results are available locally. You have real-time visibility as well as real-time reporting and notifications of your critical business systems, performance and operations. As part of your project, and at your discretion, EXTOL can provide an EDI Network Appliance to host your solution, with flexible purchase or leasing terms.

EXTOL Managed Services teams are assigned to your project only as-needed, eliminating the overhead of permanent staff or augmenting your staff during temporary personnel gaps (Vacations, Family Leave etc). Your Managed Services representative is assigned directly to your account and has an in-depth understanding of your systems and integrations. 

Supported Implementations
Starting with an up-front Audit to document your entire implementation, EXTOL’s trained professionals can identify problem areas and address them before they become an issue. And if issues are encountered, you have a dedicated resource as your single-point-of-contact, familiar with your implementation. Daily and Weekly status reports are made available verbally and written.

What kind of programs are supported by EXTOL Managed Services?

• B2B
  • EDI
  • 1SYNC and Global Data Sync Network (GDSN)
  • XML-based e-Business initiatives
  • Non-standard B2B integrations
  • Partner provisioning, configuration and migration
  • Secure communications set-up, operations, and monitoring
    
• A2A
  • XML application integrations
  • Flat-file application interfacing
  • Web Services implementations
• Data Operations
  • Day-to-day monitoring and operation of existing EXTOL-based systems
  • User and Technical Support training
• Custom projects and Emergency Response programs