Professional Services

EXTOL’s Professional Services team is dedicated to helping our clients make the best use of their time, data and investments in business-to-business (B2B) integration technology. Collectively, the Professional Services team has decades of experience in helping customers deliver production-quality integration applications such as:

 

  • B2B integration (EDI and non-EDI)
  • Application and Data integration
  • Global data synchronization
  • Services integration

 

 

EXTOL’s Professional Services offerings, based on the highly-successful EXTOL methodology for project implementation, include:

  • Needs Assessment
  • Implementation
  • Performance Analysis and Tuning
  • Requirements Analysis
  • Project Management
  • Project Planning
  • System Auditing

 

Typical Professional Services engagements address:

 

  • On-boarding new Trading Partners/Documents
  • Implementing Web Services in your Service-Oriented Architecture (SOA) for on-demand information sharing
  • Integration of a new or upgraded ERP back-end with partners and other applications
  • Process Integration

 

Successful B2B requires integrating various outward-facing systems with a myriad of internal systems, considering both data and processes. Something as straight forward as adding a new trading partner can be a series of complex tasks when you fully integrate the new partner into your company’s systems and processes.


Professional Services engagements can be performed on-site at your facility or remotely from the EXTOL offices.

 

Professional Services Engagements

 

The Methodology
Engaging EXTOL’s Professional Services team introduces you to a proven methodology for successful integration projects. With hundreds of implementations behind us, EXTOL can guide you safely through our proven implementation process:

  • Needs Assessment and Requirements Analysis are conducted
  • EXTOL submits a detailed proposal of the work to be performed
  • Upon acceptance, EXTOL begins Project Planning
  • Implementation of the Integration/Solution is completed
  • Project Management of the Implementation
  • Knowledge Transfer is conducted with your on-site personnel

 

 

 

 

 

Professional Services Method Diagram

 

The Engagement

EXTOL is equally positioned to perform services in an advisory role – frequently mentoring a customer’s first implementation project to allow the customer to perform the “hands-on” implementation, but guiding them to make sure everything is done correctly. This knowledge transfer has proven highly successful in subsequent customer implementations.

What can you expect from an EXTOL Professional Services Group engagement? :

  • Expert knowledge of the EXTOL products, data-formats such as EDI, XML, multi-format flat-files and spreadsheets are easily integrated.
  • Domain expertise in ERP integration including JD Edwards/Oracle, SAP, BPICS, MAPICS, VAI and APPCON
  • Reduced project risk
  • Fast project turn-around
  • Delivery of detailed, thorough Project documentation
  • Optional Management Training based on the implementation is also available
  • Establishment of reusable, repeatable Best Practices
  • 100% satisfaction rate among our Professional Services clients

Professional Services Method Grid

 

 

 

Testimonials


"We estimate we are saving about 8 hours per month, just on processing shipping information."

Lisha Ferrell
Mount Vernon Mills