| Policy on Operating System Support for Java-Based Products |
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The following Java-based products from EXTOL are written to be able to run on any platform with an appropriate JVM (Java Virtual Machine): Primary platforms: EXTOL supports some or all of these products on the following "primary" platforms:
When EXTOL says it supports a product on a primary platform, it means: 1. We provide packaged installers and platform-specific launching utilities for that product on that platform.2. We have done extensive quality assurance testing on that product for that platform. 3. We have Customer Support representatives who are familiar with that product on that platform. Since it is a significant investment for EXTOL to add support for an additional primary platform, we do so only when the market demand for a given combination makes it worthwhile. Secondary platforms: In addition to the primary platform support described above, EXTOL provides limited support for some of its Java products on "secondary" platforms, including:
When EXTOL says it supports a product on a secondary platform, it means: 1. We provide basic installation and launcher functions for the product, using shell scripts.2. We have test-installed that product on that platform, and verified the basic operation, but have not performed extensive QA testing. 3. We will make reasonable efforts to resolve platform-specific problems, should any arise, but cannot guarantee that they will be resolved. EXTOL may promote a platform from secondary to primary status, based on market demand. Tertiary platforms: Since the main platform requirement for Java applications is the availability of a suitable JVM, EXTOL products can operate on additional platforms, beyond those listed above. EXTOL does not officially test or support these additional platform cases, but EXTOL Support will respond to product-related inquiries, for design-time and testing environments only. EXTOL will not resolve installation problems or other platform-related issues for these cases. To inquire about the availability of an EXTOL product on a platform not listed here, contact your EXTOL Account Manager or Customer Account Manager for assistance. Notes: 1. Not all EXTOL Java products and versions are available on the primary and secondary platforms listed above. Refer to the EXTOL Products Platform Support Matrix for a current list of platforms supported by each product. Platform Support Matrix
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