EXTOL's Technical Support has built an industry-wide reputation for excellence. Time and time again, EXTOL has received the highest possible ratings in Customer Service categories from independent surveys conducted by The Client Server Advisor. EXTOL is proud of its top ratings, efficient Technical Support professionals, and full range of support services.

At EXTOL, the Technical Support team is committed to providing our customers with the best service possible. Knowledgeable and responsive, EXTOL's Technical Support staff is comprised of experienced electronic commerce and business integration professionals who provide technical service in a competent and consistent manner. They have only one goal: ensuring the highest level of customer satisfaction.

Full Range Of Support Services. EXTOL offers a full range of support services to its customers as part of Product Maintenance. These services include a toll-free hotline, Customer Self Service, and Tele-Training. These support services, combined with other professional services that EXTOL offers, provide our customers with the most efficient and highest level of quality service in the industry.

Toll-free Hotline Support, When You Need It. It EXTOL's toll-free hotline - part of Product Maintenance - is available 24 hours a day, seven days a week. Most customer questions are answered in the first call - without waiting for a call back. If an EXTOL Technical Support Representative Team needs to get back to you, they can guarantee a quick and efficient callback in a reasonable amount of time. Inquiries to EXTOL's hotline can be questions that relate to product or documentation defects, product updates and upgrade support, debugging, communications, or questions of a general nature about the EXTOL Integrator. Of course, if you don't want to have your question answered through our free phone support, you can submit your inquiry through Customer Self Service or by e-mailing the support hotline.