This blog post is the fifth and final in a series highlighting how to manage compliance risks for service level agreements for B2B integration.
How to Maintain SLA Conformity When Facing Capacity, Priority and Availability Risks
So far, we’ve covered a variety of threats to maintaining your service level agreement (SLA) compliance ranging from data accuracy to provisioning and risks to your conformity. If you missed our posts on how to address SLA risks you can view the series by clicking here. Otherwise, keep reading this final entry, where we’ll help you identify and address three additional threats: capacity, priority and availability.
Overall, it’s vital for your organization to have a compliance plan in place to account for potential challenges in the future. Insufficient planning for transaction volume growth, lack of process prioritization, and infrastructure services unavailability will negatively impact SLA compliance efforts. Consequently, transactions may exceed time allotments, while connectivity disruptions halt the flow of business. As a result, supply chain continuity is adversely affected and can lead to loss of business and value.
Scaling to Increase Capacity
As you know, software scalability can have a drastic impact on your long-term success. The overall workload capacity of integration middleware and how well it scales with demand affects the ability of a business to meet SLAs. Using a solution with static or flat-line capacity while trying to meet increasing demand can lengthen processing windows and degrade response times as excess capacity diminishes. When demand finally exceeds capacity, transactions are delayed, or even lost, likely damaging your trading partner relationships.
As your business grows, so does the demand for integration capacity. Scalable middleware systems offer the ability to add resources as demand increases. And as your team approaches the capacity limit of a processing node, you can purchase additional nodes online without disrupting your processes (see the figure below). This ability to handle rising demand increases the strategic value of the business to supply chain partners.
Navigating Through Priority Challenges
On a micro scale, SLAs are at risk when all work inputs receive identical priority and all workloads are assigned identical resources. High priority and high volume workloads can create a bottleneck effect, while low priority and low volume workloads complete sooner than necessary. To prevent this, work with your team to ensure resources and workload prioritization are aligned with business goals. Continue reading