All Aboard!
In my prior post, I discussed the value of listening and learning from various parties in the organization about how applications and interfaces are used in business processes. Another important task in preparing for a successful application integration implementation is getting all of the key players affected by the project “on board.”
When an application integration project is undertaken, various members of an organization have different expectations about the deliverables associated with the project. The CEO may look for higher quality information on which to base critical business decisions; the CFO may demand significant cost reductions and a reasonable ROI; the CIO may expect the project to free up his staff to focus on other high value initiatives; the COO may desire a higher degree of operational efficiency in the day-to-day activities associated with the project.
What happens to the project if everyone doesn’t get “on board?” If you’ve been in this business for any significant amount of time, you probably already know the answer. Let’s see, how about responses such as “I just don’t have anyone available to help you” or “It’s not in the budget” or the time honored classic “Why do we need something new? The current system is working just fine.” If you’re experiencing this type of feedback, it’s time to regroup.
It is crucial to clearly identify, document and communicate the key deliverables of the application integration project and how the expectations of each business area will be addressed. It’s not about “what’s cool” or being the first company to implement “bleeding edge” technology or replacing an outdated existing system because it’s “too old.” It’s about delivering solid value to the business in a manner that is understood and appreciated. When done properly, all of the players from the executive suite to the shop floor will be “on board!”
Next time I’ll explore several ideas related to building a consensus and excitement within your organization for your integration project.