Archive

Archive for the ‘EXTOL Information’ Category

CDI Pottsville

July 29th, 2010 Chuck Buchanan No comments

Integrating with customers, suppliers, service providers, and applications is important to EXTOL’s daily internal operations, just as it is with your company. And probably just like your company, to manage those operations we initially relied on various disparate manual and/or home-grown semi-automated yet labor-intensive processes that inevitably involved no-longer-necessary and overlapping (if not outright redundant) activities. It wasn’t planned like that − it just sort of happened.

We’ve learned many lessons while “dogfooding” our internal operations. Before using our own product − EXTOL Business Integrator (EBI) − to streamline those operations, the first (and most daunting) task was to untangle the jungle of existing processes in an attempt to understand their ultimate goal. Read more…

Chunky or ground, wet and dry EBI

July 14th, 2010 Chuck Buchanan No comments

For those old enough to remember this reference (and for those young enough to know how to Google it), sometimes I feel like the Lorne Greene of EXTOL. Not in his role as the patriarch of Bonanza’s Cartwright clan, but rather as the dog food pitchman.

The series of 1980s TV commercials for Alpo® dog food featuring Greene closed with the veteran actor claiming that Alpo is so good he feeds it to his own dogs. Hence, the notion of using one’s own product became known as “eating your own dog food”. Or so the legend goes. [A less-tasteful alternative account of the phrase’s origin has the president of a rival pet food corporation eating a can of his company's dog food at every shareholders meeting.]

During my first eight years with EXTOL, I was blissfully unaware of this term. But when I assumed the newly-created role of Special Projects Coordinator four years ago, Tony Baran (our co-founder, President, and CEO) caught me lingering at the coffeemaker and directed me to lead the effort to “eat our own dog food”. I mustered my best blank stare, nodded assuredly, scurried to my cubicle, and Googled that phrase (actually, I had one of my younger officemates show me how to Google it). Only then did Tony’s mandate to “streamline our processes by eliminating error-prone re-keying of transactional and/or persisted data by automating the exchange of information between applications, databases, spreadsheets, and other sources” − I’m paraphrasing here − make sense. And oh yeah, “use EXTOL Business Integrator to do it”. Aha! − we would “eat our own dog food”.

While “eating your own dog food” now has been elevated to acronym status, EYODF is more than a mouthful − I prefer the much more palatable and trendy “dogfooding”. While we don’t make (nor eat, for that matter) dog food at EXTOL, we do produce some seriously efficient business-to-business (B2B) and application-to-application (A2A) integration software that coordinates external partner interactions and internal business activities. And now we’re dogfooding.

In subsequent posts, I’ll share our experiences in using EXTOL Business Integrator (EBI) to solve our company’s data integration, manipulation, and migration needs. By telling our story and noting the lessons learned (mostly the hard way − those are the best-remembered lessons), we hope you can use EBI to your best advantage to tackle similar projects in your organization. You have them − just look around.

And please, if you care to share your stories with us, do. Who knows: maybe we’ll send you a can of Alpo.

Categories: EXTOL Information Tags: , , ,

Welcome to the Zone

July 8th, 2010 Rich Garrity No comments

In addition to the EXTOL Blog and EXTOL Forum destinations, EXTOL also provides another valuable destination from the www.extol.com Web page– EXTOL Customer Zone.

EXTOL Customer Zone can be accessed via link in the top right corner of the EXTOL home page.

Customer Zone is a registered-user destination with information on many customer-related topics. From the Customer Zone page, you can link to information on topics such as:

  • EXTOL University Presentations
  • Customer Education Webinars
  • HIPAA Migration Information
  • Portal Migration
  • Technical Documentation
  • Webcasts
  • Whitepapers
  • Knowledge Base/Incident Views

Many of the above topics provide access to historical product information as well as currently active topics such as HIPAA Migration Information for EXTOL’s support of the X12 5010 standard.

In addition to product information, you can access information on incidents you have submitted. This information, available via the Knowledge Base/Incident Views link provides a current status of your submitted incidents.

I could further detail all of the content available on Customer Zone, however my goal is not to detail each piece of information available, but rather make you aware of its existence.

New to Customer Zone? No problem. Simply click the Register link on the Customer Zone login page. On the subsequent Webpage, provide all required information and click Register. Within 24 hours, and often much quicker, an account will be created for you and an account notification e-mail sent to the e-mail address provided during registration.

Categories: EXTOL Information Tags:

What Are We Blogging About?

March 30th, 2010 Mark Denchy No comments

Blogging is everywhere these days. Just to satisfy my own curiosity, I decided to do some quick research into the types of blogs that exist in the “electronic wild.”  The standard commentary blog, which usually labors to define one’s expertise in a specific area or position on a subject, were the most common original blog entries. The topics ranged from world politics, fashion and travel reviews to attack strategy in paint-ball skirmishes. If you can form an opinion, you can blog about it.

Freely available blogging tools such as WordPress have helped to increase the adoption rate. Domain hosting providers make configuring a blog even easier, and in some cases, almost fully automated. With easy-to-use tools readily available, anyone that has Internet access, a Web-hosting account and something to say can have a soapbox to stand on and express their thoughts. Blogs have also enjoyed an extra push from mobile devices. Mobile users can offer commentary on their day-to-day experiences in real time. 

With a community of blogs appearing on the Internet landscape, the term “blogosphere” emerged as the label for the collection of all blogs great and small. Search engines soon picked up on the new trend and started to optimize results to return blog entries.  Read more…

Categories: EXTOL Information Tags: ,

Getting from Basic to Advanced Through Continuing Education

March 4th, 2010 Sandy Bohl No comments

Currently, one of the projects I am working on is finalizing the Course Catalog for EXTOL University. EXTOL U is our premier training event that is held once a year. It gives our customers the opportunity to further educate themselves on how to get the most out of their company’s product investment in EXTOL.

Many of our customers have attended a Fundamental Training course and that is the best place to start to learn about our products. But we don’t have enough time to cover all of the feature and functions. Continuing education provides the opportunity for better understanding how best to apply product capabilities in given circumstances, which includes best practices for problem analysis, design and implementation. Read more…

Categories: EXTOL Information Tags:

EXTOL Technical Support Options – Tools that Restore the “Lost Art” of Customer Care

January 26th, 2010 Dan Feeney No comments

Utilizing EXTOL Technical Support and other customer-related support tools will play a critical role with any project/implementation you undertake – knowing what source to use and when best to employ that support can also have a vast effect on obtaining any immediate guidance to reduce downtime and eliminate implementation delays.

Thorough and accurate testing has become the most important phase of any project.  Over time, nearly every customer involved in an implementation project has, at some time, required some level of assistance.  But, it may have been difficult and almost impossible to find the best single source that provides the needed solution.

An organization cannot employ support tools if it is not aware they exist.  This blog will speak specifically to EXTOL customer support options; the many sources for technical assistance and how to interface with these numerous support options. Read more…