We believe that our open communication and close relationships is what make our integration products and services truly the best. We feel so strongly about our customer relationships, that we've asked our customers to rate us on their experiences with EXTOL training and customer support. Already a customer? Rate us at www.extol.com/myexperience
Customer Experiences - EXTOL Support
All 4 Star Reviews for EXTOL Support See all ratings
Monday, June 2, 2014
By Anonymous - Wholesale Distribution
The support people were courteous and knowledgeable. The helped me determine what could be done in regard to the ideas I came up with for finding an EDI mapping solution.
EEI Processing Support
Tuesday, May 27, 2014
By Scott Heffren - Food & Grocery
My support technician responded within minutes. The technician listened to the problem, reviewed the issue and used a GoToMeeting to help resolve the problem. The issue ended up being caused by the way I was processing outbound data and not related to the software. My technician then walked me through the best practice on how to set up my batch processing.
Almost certainly the best support organization out there.
Wednesday, May 22, 2013
By Kyle Whitaker - Transportation & Logistics
When I call EXTOL support I usually get a support representative immediately on the phone who is ready to remote into my system and solve the problem quickly. When that does not happen, response time is typically under 1 hour for a call back. There is the confidence that if the support representative is having difficulty diagnosing the problem, that there is a team of escalating expertise standing behind them (literally). It is only under extraordinary circumstances that a problem is not resolved during the initial call and those are usually the result of unusually stringent demands from a trading partner.
Friday, May 10, 2013
By Anonymous - Food & Grocery
The Support group is incredibly helpful. They always have the answer to my questions – and even take it one step further and make recommendations on how I can handle processes differently – better.