We believe that our open communication and close relationships is what make our integration products and services truly the best. We feel so strongly about our customer relationships, that we've asked our customers to rate us on their experiences with EXTOL training and customer support. Already a customer? Rate us at www.extol.com/myexperience

Customer Experiences - EXTOL Support

0.9
29 Ratings
4.9 out of 5 stars

Featured Reviews

I am a consultant for Dari Farms Ice Cream distributors. Training first with Linda Kane was a great learning experience. Setting up trading partners, maps were all made easy by the support team and the training. We use this product on the AS400 and on the EXTOL secure server. Whatever problems I ran into, the EXTOL support team was there to help and get the problem solved. Doesn't seem to matter how often you call, they always treat you with respect and are very courteous, and I have called many times. There is peace of mind knowing that any issues we have can be solved in a short amount of time. This is one of many EDI products I have worked with over many years, and by far the best support company of all. Bob S.

Anonymous - Wholesale Distribution

I have used multiple EDI translation/transformation packages in the last 20 or so years and in turn have had to contact the appropriate customer support people for the software; but never in my experiences have I had the opportunity to communicate one-on-one with someone who seemed to have an interest in not only solving my issue, but in RESOLVING it the first time. It is refreshing to find a company where integrity prevails, and where the customer support department actually supports the customer.Keep up the "EXCELLENT" work!

Chris - Wholesale Distribution

EXTOL's Professional Services Team and EXTOL's Support Line have provided us "5 Star" support. EXTOL Professional Services recently assisted us by updating our EXTOL Secure Exchange (ESX) Software to version 5.5.3 on our IBM Power Series. FYI - our corporation has registered over 312,000 successful AS2 transmissions since we began using EXTOL's Secure Exchange. We converted 60 trading partners to EXTOL's EDI Integrator over the course of 12 months. Whenever we needed extra help, EXTOL Support was always there with a solution. There's no job too large or small for EXTOL's support team! We would highly recommend EXTOL to be your preferred AS2 and EDI Translation software provider.

Mike Mennerick - Food & Grocery

Recent Reviews

Refreshing cxml schema - remove schema reference

Tuesday, April 12, 2016
By Ronald Farley - Food & Grocery

Your support team is the best!! If I were able to give them 10 stars they would get them. Outstanding support from Seth this afternoon on an cxml issue that without his help I might still be sitting here spinning my wheels trying to find the error. However after explaining my issue to Seth and he looked into the log files he was able to identify my issue and in a mater of minutes my maps were back working correctly. Outstanding! Outstanding! Thank you EXTOL Support - best in Class.Ronald FarleyDS Services of America

Excellent support by EXTOL

Wednesday, March 23, 2016
By Anonymous - Wholesale Distribution

I am a consultant for Dari Farms Ice Cream distributors. Training first with Linda Kane was a great learning experience. Setting up trading partners, maps were all made easy by the support team and the training. We use this product on the AS400 and on the EXTOL secure server. Whatever problems I ran into, the EXTOL support team was there to help and get the problem solved. Doesn't seem to matter how often you call, they always treat you with respect and are very courteous, and I have called many times. There is peace of mind knowing that any issues we have can be solved in a short amount of time. This is one of many EDI products I have worked with over many years, and by far the best support company of all. Bob S.

WOW!

Friday, September 4, 2015
By Chris - Wholesale Distribution

I have used multiple EDI translation/transformation packages in the last 20 or so years and in turn have had to contact the appropriate customer support people for the software; but never in my experiences have I had the opportunity to communicate one-on-one with someone who seemed to have an interest in not only solving my issue, but in RESOLVING it the first time. It is refreshing to find a company where integrity prevails, and where the customer support department actually supports the customer.Keep up the "EXCELLENT" work!

Great support from EXTOL's Professional Services

Wednesday, August 26, 2015
By Mike Mennerick - Food & Grocery

EXTOL's Professional Services Team and EXTOL's Support Line have provided us "5 Star" support. EXTOL Professional Services recently assisted us by updating our EXTOL Secure Exchange (ESX) Software to version 5.5.3 on our IBM Power Series. FYI - our corporation has registered over 312,000 successful AS2 transmissions since we began using EXTOL's Secure Exchange. We converted 60 trading partners to EXTOL's EDI Integrator over the course of 12 months. Whenever we needed extra help, EXTOL Support was always there with a solution. There's no job too large or small for EXTOL's support team! We would highly recommend EXTOL to be your preferred AS2 and EDI Translation software provider.

A few packages with solid system and tech support...EXTOL happens to excel in both.

Wednesday, July 29, 2015
By Michael Parizo - Industrial Manufacturing

Just a quick note to let you know the rock solid system you folks have created is only surpassed by your help desk team. Crack staff and quick response are a rare combination. There are quite a few options in the EDI world, and I recommend you folks for both sides of the software/Support coin.

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